We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. You can return products to the shop or arrange collection for the same price as delivery.

Our products have a 30 days money back guarantee. If you change your mind and your item is unused or in its original condition, we can either exchange it, give you a full refund or store credit when you return it within 30 days with your proof of purchase.

The Product must also be returned with any accessories included.

Upon delivery of your products or on collection please inspect them carefully before the delivery driver has left your home or you or your courier left shop premises and before they are used and installed. If after inspection you are not completely satisfied, for any reason, the products will be taken back by the delivery driver or shop assistant. You will receive a full refund.

Please make sure that the person who accepts delivery or collects it from our shop is authorized to sign an invoice to accept cosmetic condition of item and content as it is.

It is your responsibility to ensure that you are happy with the condition of goods when signing for receipt. We cannot accept any claims for items as not as described once you sign your acceptance.

Faulty items

If a fault is confirmed within 30 days of delivery/collection, just let us know and you’ll be able to return it for a full refund, or have it repaired or replaced.

If a fault is confirmed after 30 days of delivery (but within warranty period), just let us know and you can choose whether you’d like us to either repair, replace it for you or a store credit.

All returned items will be fully tested and inspected for any signs of misuse. Items identified as such, will be returned to the customer in its current state and will not be exchanged or refunded.

A FAULT MUST BE CONFIRMED BY OUR ENGINEER.

We will endeavour to attend any problem within 2-4 working days from the initial point of contact.

  

The warranty will cover the following:

1. Electrical component failure within the appliance.

2. Mechanical component failure within the appliance not caused by foreign objects or improper use or improper installation.

If there is any issue with the appliance within the stated warranty period we will aim to repair or replace at your home except in the instance the appliance is outside of a 30 miles radius from YO8 4NJ or outside our delivery area, it will then be the buyer’s responsibility to return the item back to the shop.

If we are of the opinion that the issue is a result of misuse or incorrect installation, it will be considered your responsibility as the customer and you will be charged £55 for the call out.

It is the responsibility of the customer to ensure to ensure that the appliance is used correctly and serviced as directed by the appliance user guide. Evidence of improper use, servicing or any attempt at repair by anyone other than our appliances engineer will invalidate the terms of the warranty.

Warranty doesn’t cover:

1. broken bearings as it is a result of constant overload,

2. drain pump blockages,

3. any physically broken parts – such as broken doors and door handles, depressed buttons, drum paddles, broken panels or fridge freezer drawers etc.

4. If your appliance has not been installed correctly, for example if the supplies are not connected properly, there are blocked waste pipe or faulty water connection.

 

PLEASE DO NOT OVERLOAD – IT IS A MAIN CAUSE OF FAILURE OF WASHING MACHINES AND TUMBLE DRYERS.

Any consequential losses are not covered by the warranty and not refundable.

Extended warranty and installation fees are not refundable, delivery fee will only be refunded if you cancel an order before delivery takes place or if item becomes faulty within 30 days.